A Professional Motorcoach Driver with over 100,000 miles and 2 years experience of operating a motor coach in all types of environments with excellent customer service skills.
Wolf’s Bus Lines – York Springs, PA March 2018 – Present
Professional Driver/Motor Coach Operator – CDL Class A
- Excellent customer service
- Always prepared for each trip whether it be just across town or to a new location
- Experienced and Comfortable operating a motor coach in large and small cities
- Knowledge of US and Canada driving regulations and electronic logs
- Excellent knowledge operating 56, 47, 44, 38, 27, 14 passenger coaches
- Excellent knowledge of MCI and Vanhool motor coaches
- States operated in, PA, MD, NY, NY, CT, MA, RI, NH, ME, VA, WV, OH, IN, KY, NC, SC, GA, AL, Washington DC, Canada
- Cities operated in, NYC 5 Borough’s, Boston, Philadelphia, Pittsburgh, Quebec City, Montreal…etc
A Seasoned Computer Professional with over 15 years of experience providing support to end users of computer applications and hardware. I have in depth accomplished skills supporting multiple IBM AS400/iSeries and hands on experience in Helpdesk and System Administration functions. Additionally, I have a solid understanding of the operational processes needed to support Manufacturing and Distribution systems in a SOX compliant environment.
Snyder’s of Hanover/Snyder’s – Lance, Hanover, PA March, 2002 – July, 2017
A Manufacturing and Distribution company with 13 manufacturing facilities, 100 forwarding operating warehouse locations and 4,000 field sales associates. Over the last 15 years I was given positions of increasing responsibly.
Summary of Experience:
COMPUTER SYSTEMS LITERACY
- Extensive experience working with Oracle JD Edwards and eBusiness Enterprise Resources Planning software
- Solid understanding of client server environment
- Experienced using Query tools for reporting and data analysis
- Fluid in both hardware and software system troubleshooting
- Experienced at developing scripts for automation of administrative task
- Website design and configuration
SPECIFIC SYSTEMS EXPERIENCE
- Skilled at DB2/400 Database management
- Oracle 12c database
- Proficient at AS400 operations, upgrades and systems monitoring
- Sound familiarity with Windows XP and Windows 7 at the user level, including user and application installation
- Skillful with Microsoft Office, printing, and Windows networking
- Advanced ability configuring and supporting IBM I-series
INTERPERSONAL WORK SKILLS
- Strong communication and people skills, both written and verbal
- A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure
- Ability to learn new material quickly
- A solid understanding of networking fundamentals and security
- Ability to maintain a reliable and methodical approach to support and documentation
- Accomplished mentoring and training Junior technical staff
- Equally detailed comfortable working as part of a team or independently
- Excellent communication skills; solid ability to gather and discuss requirements directly with end user community
Detailed Experience:
JD Edwards System Administrator
- Created and managed security for users on JD Edwards platform
- Preformed day-to-day CNC support related to system design, architecture and implementation of multiple Enterprise One environments
- Reviewed and applied Application Software Updates (ASU)
- Reviewed and applied Electronic Software Upgrades (ESU) and paper fixes
- Reviewed and applied System Service Packs
- Manage Object Workbench (OMW), Object Configuration Management (OCM) and package builds/deployments
- Performed System upgrades and establish processes and policies that streamline the upgrade process
- Installed and supported Print queue process
- Created tables, Indexes and systems monitoring reports
- Evaluate and recommend products to support the efficient monitoring and function of database systems
- Managed Citrix server farm for user access to resources
- Researched documentation for auditors in compliance with SOX
IBM I-series Technical support and DBA
- Created and configured Users and security
- Created and configured Job Queues
- Created and configured Subsystems
- Performed system monitoring and performance tuning
- Performed system troubleshooting of OS, Hardware and Application software
- Applied OS and DB patches
- Installed application software and upgrades
- Developed CL scripts for automation of Administrative task
- Scheduled backup/ restores and verification of data sets
- Coordinated offsite storage of backup sets
Helpdesk Support
- Console operations and monitoring of computer systems, including AS/400s and NT Servers
- Monitor LAN, WAN and dial up network connectivity
- Operate and maintain various IBM, HP and Tektronix laser printers
- Monitor and log Data Center activities and problems
- Assist with problem resolutions
- Performed Tier 1 and 2 help desk support functions
- Imaging of PCs